We want you to be fully satisfied with every Product that you purchase from www.realsleep.com (“Site”). Except for Sale Products and Products designated on the Site as non-returnable, RealSleep, Inc. (“RealSleep”, “we” or “us”) will accept a return of the Products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made in compliance with this Returns Policy. Your use of the Site in order to purchase Products indicates your agreement to follow and be bound by this Return Policy and our Terms of Service. By agreeing to this Returns Policy, you further agree that you understand that the Products purchased, whether ingestible, topical, or otherwise, contain cannabinoids derived from hemp. These Products have not been evaluated by the United States Food & Drug Administration (FDA) and we make no claims as to any benefits from our Products. If you decide to purchase our Products, you do so pursuant to your own opinions as to any benefits these Products may provide.
Limitations on Returns:
RealSleep will accept returns of qualifying Products sold via the Site within fourteen (14) days of Purchase. Sale Products are not eligible for refunds. Customers must file a return request in accordance with the directions provided below. The Product must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
Steps for Returning a Product:
Please be advised that refunds can only be issued to the original form of payment for the corresponding order.
Sale Products (if applicable)
Sale Products are not eligible for refunds.
We only replace Products if they are defective or damaged. Please see the Damaged Products section, below, for more information.
We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes Products may be damaged during shipment. We understand your frustration and we will do everything we can to replace the Product as quickly as possible. Upon delivery of your order, please check the Product(s) carefully to ensure it has not been damaged during shipping. All claims for damaged Product requesting must be made within forty-eight (48) hours of delivery.
If you have received a damaged Product, please e-mail us email@example.com. We require proof of purchase with the first and last name of the purchaser, and corresponding order number to process your request. We only replace Products if they are defective or damaged. Please provide detailed information for any Product damaged during shipping, including a full description of the damages to the Product and a photo depicting the damages. We will refund the original shipping charges if there was damage to the Product due to shipping.
Customer ServiceEmail: firstname.lastname@example.org